At cassino, we believe that gaming should always be fun, safe, and within your control. We are committed to providing Filipino players with the tools, information, and support they need to keep their experience enjoyable and free from harm. This page outlines the responsible gaming measures available on the platform and how you can use them to stay in charge of your play.
For players aged 21 and above only. If you or someone you know needs support, help is available.
Every registered player on cassino has access to these built-in controls — no need to contact support to activate them.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is active, it takes effect immediately andcannot be increased until a cooling-off period has passed. This helps you stay within a budget you are comfortable with, no matter how exciting the games get. Reducing your limit takes effect right away, giving you full flexibility to tighten your controls at any time.
Choose how long each gaming session can last before you receive a reminder or are automatically logged out. Regular breaks are one of the most effective ways to keep gaming enjoyable and prevent fatigue-driven decisions. You can adjust your session limit at any time from your account dashboard, and the platform will always respect the boundary you set.
If you feel you need a short pause, you can activate a temporary break of 24 hours, 7 days, or 30 days. During a break period, your account remains secure but you will not be able to place bets or access games. This feature is designed for players who want a quick reset without committing to a full self-exclusion.
For players who need a longer break, self-exclusion allows you to close access to your account for a minimum of six months or permanently. Once self-exclusion is activated, it cannot be reversed during the chosen period — this is intentional, to give you the strongest possible protection. Contact our support team to initiate self-exclusion, and we will process your request promptly and without judgment.
Enable on-screen reminders that appear at regular intervals during your session, showing you how long you have been playing and how much you have wagered. These gentle nudges help you stay aware of your activity without interrupting the flow of your game. You can set the frequency of reality checks to suit your own preferences.
Review a full log of your deposits, withdrawals, bets, and session durations at any time from your account. Transparency about your own activity is a powerful tool for staying in control. If you notice patterns that concern you, use the other tools on this page to make adjustments before they become a problem.
Gaming is entertainment. If it starts to feel like something else, these signs may indicate it is time to take a step back.
Continuing to play in an attempt to win back money you have already lost is one of the clearest warning signs of problem gambling. Every game outcome is independent, and no amount of additional play is guaranteed to recover previous losses. If you find yourself thinking "just one more game to break even," it is a good time to use the Take a Break feature.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming is a serious concern. Gaming should only ever be funded from discretionary income — money you can genuinely afford to lose. If your gaming budget is affecting your financial obligations, please reach out to a support organisation listed below.
When gaming begins to interfere with work, family time, sleep, or social relationships, it has moved beyond healthy entertainment. Filipino families and communities are important — no game is worth sacrificing those connections. If people close to you have expressed concern about your gaming habits, take their feedback seriously and consider using our self-exclusion tool.
Using gaming as a primary way to cope with anxiety, depression, loneliness, or other emotional difficulties can quickly lead to dependency. While gaming can be a fun distraction, it is not a substitute for professional mental health support. If you recognise this pattern in yourself, please speak to a qualified counsellor or contact one of the organisations listed below.
You are never alone. These organisations provide free, confidential support for problem gambling and related concerns.
The NCMH Crisis Hotline provides 24/7 mental health support for Filipinos experiencing distress, including gambling-related concerns. Calls are free, confidential, and handled by trained professionals. You can reach the NCMH at 1553 from any Philippine landline or mobile number.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming programme that includes player protection resources, self-exclusion registries, and referrals to counselling services. Visit the official PAGCOR website or contact their offices directly for more information on available support programmes.
Gamblers Anonymous offers peer support meetings for individuals struggling with compulsive gambling, as well as a companion programme for affected family members. Meetings are held regularly in Metro Manila and other major Philippine cities. Participation is free, voluntary, and completely confidential.
In Touch Community Services provides professional counselling and crisis intervention for Filipinos dealing with a range of mental health and behavioural concerns, including problem gambling. Their multilingual team is experienced in supporting both individuals and families. You can reach them through their published hotline numbers or by visiting their offices in Metro Manila.
Our FAQ covers common questions about account controls, limits, and how to get support. If you are ready to play, register for a free account and explore the platform at your own pace.